1. Introduction

Welcome to the Kiki enJoy application (the "App" or "Service"). These Terms of Service (the "Terms") govern the relationship between you and Dean Tsatsis, of 38 Ushishkin St., Kiryat Motzkin, Israel ("we", "us", or "Operator").

Use of the App is conditional upon your acceptance of these Terms and our Privacy Policy. If you do not agree — please discontinue use.

2. Service Model

Kiki enJoy is a digital platform only that allows you to:

• Browse a catalog of pet products
• Place orders for products
• Post and browse listings in the "Wanted" community (lost and found pets)

3. Minimum Age

Use of the App is permitted only to persons aged 18 and over. By using the Service, you represent and confirm that you are over 18.

4. Registration and User Account

4.1 Registration

To place orders and post listings, you must create a user account. Registration requires providing accurate and current details.

4.2 Account Responsibility

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs in your account. If you suspect that someone has used your account without permission — notify us immediately.

4.3 Information Accuracy

You undertake to provide accurate, complete, and current information. Providing inaccurate information may result in order delay or cancellation.

5. Ordering Process

5.1 Placing an Order

1. Select products and add them to the shopping cart
2. Enter delivery address and phone number
3. Pay through Hippopotamus Ltd.'s payment system
4. Receive order confirmation by email

5.2 Order Confirmation

An order is confirmed only after completion of the payment process and receipt of order confirmation by email. Kiki enJoy reserves the right to cancel orders in cases of stock unavailability, pricing errors, or suspected fraud.

5.3 Invoice

The invoice for the purchase will be issued by Hippopotamus Ltd. and sent to you by email.

6. Prices and Payment

• All prices are listed in New Israeli Shekels (ILS) and include VAT.
• Accepted payment methods: credit cards, Apple Pay, Google Pay (subject to the payment system).
• Hippopotamus Ltd. reserves the right to update prices at any time. The determining price is the price displayed at the time of order placement.

7. Shipping

7.1 Delivery Times

• Up to 7 business days from order confirmation.
• Business days do not include Fridays, Saturdays, Israeli holidays, and holiday eves.
• Hippopotamus Ltd. maintains organized delivery days by region.

7.2 Shipping Fees

• ₪29.90 for orders under ₪100.
• Free shipping for orders over ₪100.

7.3 Shipping Areas

Shipping is provided throughout Israel, according to Hippopotamus Ltd.'s coverage. In rare cases, delivery to certain areas may not be possible.

7.4 Shipping Responsibility

Shipments are made by Hippopotamus Ltd. Delays beyond the operator's control (such as weather, emergencies, strikes) are not the operator's responsibility.

8. Cancellation and Refunds

8.1 Right of Cancellation under Consumer Protection Law

In accordance with the Israeli Consumer Protection Law, 5741-1981, a consumer may cancel a transaction within 14 days from receipt of the product, provided that the product has not been opened or used.

8.2 How to Cancel

Cancellation will be made by direct application to Hippopotamus Ltd., or through Kiki enJoy customer service at: support@kikienjoy.com

8.3 Cancellation Fees

In accordance with the law, Hippopotamus Ltd. is entitled to charge cancellation fees of up to 5% of the transaction value or ₪100, whichever is lower.

8.4 Returning the Product

Product return will be at the consumer's expense (unless the product is defective). The refund will be made through the same payment method used for the purchase, within 14 days of receiving the product back.

8.5 Non-Returnable Products

• Food products that have been opened
• Hygiene products that have been opened
• Products manufactured specifically for the customer

9. Warranty and Defective Products

Product warranty is the responsibility of Hippopotamus Ltd. and the manufacturers only. In case of a defective product or non-conformity — contact Hippopotamus Ltd. or Kiki enJoy customer service within 7 days of receiving the product.

Kiki enJoy will make efforts to assist and mediate any such inquiry, but the ultimate responsibility for the product lies with Hippopotamus Ltd.

10. Wanted Community (Lost and Found Listings)

10.1 Community Use

The Wanted community allows users to post and view listings about lost or found pets. The service is free and community-based.

10.2 Prohibited Content

The following content is prohibited:

• Offensive, racist, threatening, or defamatory content
• Pornographic or inappropriate content
• False or misleading information
• Commercial content (business advertising)
• Content infringing copyright or privacy of others
• Content related to animal trade, abuse, or killing

10.3 Moderation

We reserve the right to remove any listing that does not comply with the rules, without prior notice. A user who repeatedly violates the rules — their account may be blocked.

10.4 Responsibility for User Content

Content in the Wanted community is uploaded by users. Kiki enJoy is not responsible for the accuracy or correctness of the content, and does not guarantee results (such as finding a lost pet).

11. Permitted Use

You undertake:

• To use the Service only for lawful purposes
• Not to attempt to hack or harm the App infrastructure
• Not to copy or reproduce the content without permission
• Not to impersonate others
• Not to infringe third-party rights

12. Intellectual Property

All rights to the name, logo, design, and content of the App belong to Kiki enJoy or the rights holders. Copying, reproducing, distributing, or displaying the content without express written permission is prohibited.

13. Limitation of Liability

The Service is provided "AS IS". We make reasonable efforts to ensure the availability, accuracy, and quality of the Service, but cannot guarantee this absolutely.

Subject to applicable law, the operator shall not be liable for indirect, incidental, or consequential damages arising from use of the Service. The total liability of the operator is limited to the amount paid by the user in the specific transaction.

14. Changes to Terms and Service

We may update the Terms, App features, or discontinue the Service at any time. Material changes will be displayed in the App and sent by email. Continued use after an update constitutes acceptance of the new Terms.

15. Account Termination

We may suspend or close a user account in the following cases:

• Violation of Terms of Service
• Violation of law
• Suspected fraud or harmful activity
• User request for account deletion

At any time, you may delete your account by contacting support@kikienjoy.com.

16. Governing Law and Jurisdiction

These Terms are governed exclusively by Israeli law. The exclusive jurisdiction over any dispute lies with the courts of the Haifa District, Israel.

17. Contact

• Email: support@kikienjoy.com
• Address: Dean Tsatsis, 38 Ushishkin St., Kiryat Motzkin, Israel