1. Our Commitment to Accessibility

Kiki enJoy is committed to providing an equal and accessible experience to all users, including people with disabilities.

We believe that everyone deserves simple and convenient access to our services — and we work continuously to ensure that our app meets legal requirements and standards in the field of accessibility.

2. Legal Background

This accessibility statement was prepared in accordance with:

• Israeli Equal Rights for People with Disabilities Law, 5758-1998
• Equal Rights for People with Disabilities Regulations (Service Accessibility Adaptations), 5773-2013
• Israeli Standard SI 5568 — Web Content Accessibility

3. Accessibility Level

We work to adapt the app to accessibility level AA according to the WCAG 2.1 guidelines of the World Wide Web Consortium (W3C).

4. Accessibility Features in the App

4.1 Screen Reader Support

• Support for VoiceOver on iPhone and iPad devices
• Support for TalkBack on Android devices
• Labeling of interactive elements (buttons, links, input fields)

4.2 Navigation and Use

• Minimum touch areas of 44×44 pixels (iOS) / 48×48 pixels (Android)
• Consistent and clear navigation between screens
• Clear and detailed error messages

4.3 Visual Adaptation

• Color contrast according to WCAG AA standard (minimum ratio 4.5:1)
• Support for font size changes at the operating system level
• Clear and readable texts

4.4 Multi-Language Support

• Full support for Hebrew (right-to-left direction)
• Support for English (left-to-right direction)
• Support for Russian (left-to-right direction)

5. Features That Are Not Fully Accessible

We are aware that there may be several features where accessibility is not yet complete. We are working to improve them continuously:

• Some images in the app (product images) — extended text descriptions will be added in future updates
• Listing content in the "Wanted" community is uploaded by end users — we cannot ensure full accessibility of this content

6. Customer Service Accessibility Arrangements

In addition to the technical accessibility of the app, we provide the following arrangements:

• Email support — response to all inquiries, including accessibility matters
• Response time for accessibility inquiries — up to 48 hours on business days
• Willingness to make reasonable adaptations upon personal request

7. Reporting Accessibility Issues

If you encountered an accessibility issue in the app, or have a suggestion for improvement — we'd love to hear:

8. Continuous Improvement

We are committed to continuing to improve accessibility in the app:

• Periodic accessibility audits
• Integration of user feedback
• Updates of adaptations in every new version
• Updating this accessibility statement according to changes

9. Exemptions and Limitations

In accordance with the law, there may be certain features that are not fully accessible for technological reasons. We work to reduce limitations as much as possible and find alternative solutions.

10. Governing Law

This accessibility statement is subject to Israeli law, and in particular the Equal Rights for People with Disabilities Law and the Service Accessibility Regulations.

11. Statement Update

This accessibility statement was last updated on June 17, 2026. We conduct a periodic review of the statement and update it according to changes in the app and legal requirements.